Macy's Wine Shop is our online wine shop, a convenient way for you to shop for wines that can be shipped directly to your door.

Macy's Wine is currently available in select states. Check our Shipping Policy to see if we ship to your state. We’re constantly adding new states so check back often.

Wines from esteemed winemakers from around the world are available on Macy's Wine Shop. You can shop for varietals and blends from regions you love and trust.

The wines in the Macy's Wine Shop collection are unique to the Ship experience, but we are always adding to our selection, so check back for new wines in the future.

Not at this time. Our special Macy's Wine Shop collection is exclusively available online.

Not at this time. Our Macy's Wine Shop collection can only be shipped to you.

Yes, you must have an account to place on order on Macy's Wine Shop. You can create a new one or use any existing account.

You can shop using any existing account. If you do not have one, you can create a new one through Macy's Wine Shop.

At this time, all orders need to contain at least 3 bottles of wine.

There are several ways to check the status of order. 

• Confirmation emails – After you place an order, you will receive an order confirmation email with shipping details. Once your order has been processed, you will receive a shipping confirmation email and it will contain tracking information. You can refer back to these emails as necessary.

• My Account – Log into My Account and track the status of your package in the My Orders section.

• Phone – You can call our Customer Service Center at (855) 966-2224, Monday through Friday from 9am-8pm (EST), and Saturday and Sunday 10am-7pm (EST), to track the status of your order.

It may take up to 48 hours from the time of your purchase for tracking information to be available.

If your order has already shipped, it cannot be cancelled. 

To cancel an order that has not yet shipped, call our Customer Service Center at (855) 966-2224 or email support@macyswineshop.com. Please note, Customer Service has limited time to make changes to orders because they are processed immediately.

The most common reason orders are rejected is an error with the credit card information provided.

Depending on which state you ship to, you may be responsible for paying state and city sales tax.

If you are unhappy with an order, please call our Customer Service Center at (855) 966-2224, Monday through Friday from 9am-8pm (EST), and Saturday and Sunday 10am-7pm (EST), excluding holidays, or email support@macyswineshop.com.

Please check our Shipping Policy to see if we ship to your state.

Yes. Someone 21 or older must be available to sign for the shipment, but due to COVID-19, this requirement may be relaxed in your state.

Someone 21 or older must be available to sign for the shipment. 

We have a higher delivery success rate when shipping to offices. To ensure you receive your wine shipment without difficulty, we recommend that you ship to an address where there is always someone 21 or older available to sign for the shipment.

No. In accordance with the law, no alcohol may be shipped to P.O. Boxes.

No. We can only ship within the continental United States.

Shipping charges are calculated by weight, not distance. The charges are as follows

3-5 bottles = $14.95
6+ bottles = Free

*Free shipping is not available on voucher purchases and certain promotional offers unless stated otherwise in the terms of the voucher or offer.

Orders are processed within 1 business day and generally delivered in 2-3 business days.

Once the package leaves the warehouse, you will receive an email notification with tracking information. You can also view tracking info in the My Orders section of your Macy's Wine Shop account.

Please note: It may take up to 48 hours from the time of your purchase for tracking information to be available.

We ship via FedEx.

Please allow up to 48 hours from the time of purchase for your tracking number to be emailed to you. If your tracking number is not live after this time, please email us at support@macyswineshop.com and we'll be happy to investigate.  

The carrier will attempt delivery for 3 business days. After that, you will need to contact the carrier to make arrangements for pick-up at their facility or to re-schedule delivery. If the package is returned to us, you will be issued a refund to your credit card, minus shipping costs and a $12 restocking fee. Shipping is non-refundable on returned orders.

Please note: Someone 21 or older must be available to sign for the shipment.

We ensure your wines do not receive heat damage during shipment. In the rare case that your wine is exposed to heat during shipment, contact support@macyswineshop.com and we will send a new shipment immediately.

We accept American Express, Visa, MasterCard, and Discover credit and debit cards with a billing address in the United States.

To update your credit card information, please call our Customer Service Center at (855) 966-2224, Monday through Friday 9am-8pm (EST), and Saturday and Sunday 10am-7pm (EST), excluding holidays.

On Visa, MasterCard, and Discover cards, the 3-digit CVV number is printed on the back of the card immediately after the card's account number. On American Express cards, the 4-digit CVV number is printed on the front of the card above the card account number.

If you are dissatisfied with your most recent delivery, please email us immediately at support@macyswineshop.com or call our Customer Service Center at (855) 966-2224, Monday through Friday 9am-8pm (EST), and Saturday and Sunday 10am-7pm (EST), excluding holidays.

We use state-of-the-art shipping materials to minimize damaged shipments. However, accidents can happen. If your wine is damaged, please call our Customer Service Center at (855) 966-2224, Monday through Friday 9am-8pm (EST), and Saturday and Sunday 10am-7pm (EST), excluding holidays, or email support@macyswineshop.com so we can assist you.

Our Customer Service Center will process a refund within 48 hours. Once the refund has processed, it takes approximately 3-5 business days for it to be reflected on a credit card statement.

A promo code, or promotional code, is one way we offer our customers a chance to get a discount on products, subscriptions or even shipping. You can apply your promotional code during checkout to take advantage of the available discount. Please keep in mind that promotional codes do not cover taxes. Shipping costs are also only sometimes included, so please review the details of the specific promotional code.

Please go to the specific link provided on your voucher email (typically www.macyswineshop.com/vouchers)

Enter your full redemption code in the box and your discount will automatically apply. Please enter the voucher redemption code with all the dashes, numbers, and letters included.

Make your selection and check out.

Promotional codes can also be applied to your order during checkout.

Please keep in mind that promotional codes and vouchers do not cover taxes. Shipping costs are also only sometimes included, so please review the voucher details.

Currently you can only use one promotional code per order. However, promotional codes can be used on products that are on sale.

Email us at support@macyswineshop.com. Otherwise you can call our Customer Service Center at (855) 966-2224, Monday through Friday from 9am-8pm (EST), and Saturday and Sunday 10am-7pm (EST), excluding holidays.